Privacy Policy
quastelvion Company Formation Services
Last updated: March 2025
1 Introduction and Scope
quastelvion operates under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and protect your personal information when you engage with our company formation services.
We understand that starting a business requires trust. That's why we're committed to handling your information with the utmost care and transparency. This isn't just legal compliance for us – it's about building lasting relationships based on confidence and respect.
This policy applies to all personal information we collect through our website, services, phone consultations, and any other interactions you have with quastelvion.
2 Information We Collect
Personal Details Required for Company Formation
When you engage our services, we collect information necessary to establish your company and comply with ASIC requirements. This includes your full name, residential address, date of birth, and identification documents.
- Full legal name and any previous names
- Current residential address and previous addresses (past three years)
- Phone numbers and email addresses
- Date and place of birth
- Driver's license or passport details for identity verification
- Business experience and qualifications (where relevant)
Financial and Business Information
We collect financial details to process payments and assess your business needs. This helps us provide tailored advice and ensure compliance with regulatory requirements.
- Payment information and billing addresses
- Bank account details for certain services
- Business structure preferences and objectives
- Expected business activities and industry sectors
Website and Communication Data
Our website collects standard information to improve your experience and help us understand how our services are used.
- IP addresses and browser information
- Pages visited and time spent on our website
- Email engagement metrics (opens, clicks)
- Form submissions and inquiry details
3 How We Use Your Information
Your information serves specific purposes in our business relationship. We don't use it for anything unrelated to providing you with excellent company formation services.
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Company registration with ASIC | Legal obligation | 7 years minimum |
| Processing payments | Contract performance | 7 years for tax purposes |
| Ongoing client support | Legitimate interest | Duration of business relationship |
| Marketing communications | Consent | Until you opt out |
We also use aggregated, non-identifiable data to improve our services and understand market trends. This helps us develop better solutions for future clients without compromising your privacy.
4 Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. We never sell your personal information to third parties.
Regulatory Bodies
Some information must be shared with government agencies as part of the company formation process. This includes ASIC for company registration and the ATO for tax file number applications.
Service Providers
We work with trusted partners to deliver our services effectively. These include:
- Payment processors for secure transaction handling
- Document storage services with Australian data centres
- Professional advisors (lawyers, accountants) when you request additional services
- Technology providers for website hosting and email services
All service providers are bound by confidentiality agreements and must comply with Australian privacy laws.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights. We'll notify you of such disclosures where legally permitted.
5 Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. We've designed our processes to make exercising these rights straightforward.
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually at no charge.
Correct Inaccuracies
If you notice incorrect information, we'll update our records promptly. This includes notifying relevant third parties if necessary.
Limit Processing
You can ask us to stop processing your information for certain purposes, such as marketing communications.
Data Portability
Where technically feasible, we can provide your information in a commonly used electronic format.
Important: Some information cannot be deleted due to legal requirements. For example, we must retain company formation records for seven years under Australian law.
6 Data Security and Storage
We take data security seriously because your business information deserves protection. Our security measures are designed to prevent unauthorised access, use, or disclosure of your personal information.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Australian-based servers with enterprise-grade security
- Regular security audits and penetration testing
- Multi-factor authentication for staff access
- Automated backup systems with encryption
Physical Security
Our offices at 52 Norfolk St, Blacktown NSW 2148 maintain strict physical security protocols. Document storage areas are access-controlled, and sensitive materials are kept in locked filing systems.
Staff Training and Access Controls
Our team receives regular privacy training, and access to client information is limited based on job requirements. We maintain detailed logs of who accesses what information and when.
7 International Data Transfers
We primarily store and process your information within Australia. However, some of our technology providers may store data internationally. When this occurs, we ensure appropriate safeguards are in place.
Overseas Storage Locations
Limited data may be stored in:
- United States (cloud infrastructure providers with Australian data centres)
- European Union (email service providers with GDPR compliance)
All overseas transfers comply with Australian Privacy Principle 8 and include appropriate contractual protections.
8 Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and help us understand how visitors use our services. You can control cookie settings through your browser.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand website usage patterns
- Preference cookies: Remember your choices and settings
We use Google Analytics to understand website traffic patterns. This data is aggregated and doesn't identify individual users. You can opt out of Google Analytics tracking through your browser settings or Google's opt-out tools.
9 Changes to This Policy
Privacy laws and our business practices evolve over time. We'll update this policy as needed and notify you of significant changes through email or website announcements.
Minor updates (like contact information changes) won't trigger notifications, but we'll always maintain the "last updated" date at the top of this policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.
If changes significantly affect how we use your existing information, we'll seek your consent where required by law.
Privacy Questions or Concerns?
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Privacy Officer
quastelvion Company Formation
52 Norfolk St, Blacktown NSW 2148, Australia
Phone: +61 2 6362 7191
Email: info@quastelvion.com
We'll respond to privacy inquiries within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).